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WebFeb 9, 2024 · Hello, We are long-term Pulseway customers but lately the Pulseway client has developed a bug and continuously uses up to 20%+ CPU utilisation. We logged this with Pulseway on the 4th of July this year but they have been completely ignoring the ticket. I regularly reply to the email thread for an update (at least once a week) but I am ignored. WebOct 16, 2024 · 2. When Customer Reps Do Not Listen Carefully to What the Client Needs. Your customer service problem-solving starts by diving due importance to listening. This is often overlooked, which may result in catching the customer service agent off guard with questions to which you may not have the appropriate answer. WebMar 4, 2024 · These companies also commented that their service providers did not offer suggestions for improving the system, which led to a poor performance. To understand better the importance of this type of technical assistance, in this article we will analyze the elements of an IT support and the consequences of having a poor service. fly to cork from gatwick